Issue with auto assign and escalation ticket

Incident Report for Geedesk

Resolved

This issue has been resolved. auto assign and escalation are working as expected. The issue was related to old tmp files in one of our servers.

Posted Dec 31, 2023 - 14:42 UTC

Update

We are continuing to investigate this issue.

Posted Dec 31, 2023 - 11:22 UTC

Investigating

We are currently investigating this issue.

Posted Dec 31, 2023 - 11:22 UTC

This incident affected: Web Application.