This issue has been resolved. auto assign and escalation are working as expected. The issue was related to old tmp files in one of our servers.
We have implemented a process to ensure that temporary files are cleared from this server automatically, but the issue has occurred again. Therefore, we are conducting a deeper investigation to understand the problem's root cause
Posted Dec 01, 2023 - 15:42 UTC
Investigating
We are currently investigating this issue.
Posted Dec 01, 2023 - 14:25 UTC
This incident affected: Web Application and Automated Processes.